Terms of use and sale

for heylivo and Livo Plus · Earlier version, valid from 13 to 21 October 2026

This is an earlier version. It applies to purchases of Livo Plus from 13 to 21 October 2026. The current version is here.

1. Provider and scope

The provider is heylivo, owner George Tsiafitsas, Rhodes, Greece, email: hallo@heylivo.com ("we"). These terms apply to the use of the heylivo web app at heylivo.com and to the purchase of Livo Plus.

2. What heylivo does

heylivo helps you keep track of deadlines and appointments. You add deadlines, from a template, as text or by voice ("Hey Livo"), and heylivo reminds you of them by push notification, as far as your browser and device support this and you have turned reminders on. The tips in the templates are general advice and not legal, tax or medical advice.

3. Your account

You do not need to sign up. The app creates an anonymous account for your browser. Without a secured account, your deadlines are tied to that browser. If you clear your browser data or change device, we cannot restore them. With "Secure account" you link your account to your email address and can sign in on other devices. Please keep access to this email address safe.

4. Trial and Livo Plus

Trial: From your first saved deadline you can use heylivo with all features free of charge for 30 days. The trial ends automatically, at no cost.
Without Livo Plus after the trial: your deadlines are kept and you can view and delete them. Adding new deadlines, changing deadlines and receiving reminders requires Livo Plus.
Livo Plus: with Livo Plus you can use heylivo with all features for one year. The price is €11.99 including statutory VAT, as a one-off payment. Livo Plus does not renew automatically and does not need to be cancelled. Another purchase extends Livo Plus by one year from its previous end date.
Livo Plus applies to the secured account you bought it with. This is why it can only be bought with a secured account.

5. Conclusion of the contract and payment

Showing Livo Plus in the app is not yet a binding offer. When you choose "Buy Livo Plus", you are taken to the payment page of our payment provider Stripe, where you see the price and payment methods. By clicking the pay button you make a binding offer. The contract is concluded as soon as the payment is confirmed. Livo Plus is then activated for your account immediately, and you receive a confirmation by email. The contract language is German or English.

6. Right of withdrawal

As a consumer you have a right of withdrawal according to the following instructions:

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (heylivo, George Tsiafitsas, Rhodes, Greece, email: hallo@heylivo.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

When you withdraw, Livo Plus ends for your account. Your deadlines are kept.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To heylivo, George Tsiafitsas, Rhodes, Greece, email: hallo@heylivo.com:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*),

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notified on paper),

– Date

(*) Delete as appropriate.

7. Reminders and availability

We do our best to keep heylivo available at all times and to deliver reminders on time. Whether a push notification arrives also depends on things we cannot control: your browser and device, their settings (for example battery saving or "Do not disturb"), the internet connection and the providers' push services. Reminders are therefore a help. You remain responsible for meeting your deadlines. During maintenance or outages, heylivo may be temporarily unavailable.

8. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law and under other mandatory statutory provisions. In cases of slight negligence we are only liable if we breach an essential contractual obligation, that is, an obligation whose fulfilment makes the use of heylivo possible in the first place and on whose fulfilment you may regularly rely. In that case our liability is limited to the foreseeable damage typical for this kind of contract. Otherwise, liability for slight negligence is excluded, in particular for the consequences of a missed deadline.

9. Warranty

The statutory rights for defects in digital products apply to Livo Plus.

10. Fair use

Please use heylivo only for your own deadlines and not abusively, for example not for attacks on our systems, automated mass requests or unlawful content. In case of abuse we may block an account.

11. End of use

You can stop using heylivo and delete your deadlines at any time. You can ask by email for your whole account to be deleted. Livo Plus ends automatically after one year. Should we discontinue heylivo, we will announce this at least 30 days in advance and refund the price of an active Livo Plus for the remaining time on a pro rata basis.

12. Changes to these terms

A purchase of Livo Plus is governed by the terms in force at the time of purchase. If we change these terms, the new version applies to free use from its publication on this page and to later purchases.

13. Applicable law and dispute resolution

The law of the Hellenic Republic (Greece) applies. If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection of the mandatory provisions of the country in which you have your habitual residence. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

14. Contact

Please send questions about these terms to hallo@heylivo.com. How we handle your data is described in the privacy policy.