Terms of use and sale
for heylivo and Livo Plus · Earlier version, valid from 22 October to 5 November 2026
This is an earlier version. It applies to purchases of Livo Plus from 22 October to 5 November 2026. The current version is here.
1. Provider and scope
The provider is heylivo, owner George Tsiafitsas, Dimokritou 22, 85101 Rhodes, Greece, email: hallo@heylivo.com ("we"). These terms apply to the use of the heylivo web app at heylivo.com and to the purchase of Livo Plus.
2. What heylivo does
heylivo helps you keep track of deadlines and appointments. You add deadlines, from a template, as text or by voice ("Hey Livo"), and heylivo reminds you of them by push notification, as far as your browser and device support this and you have turned reminders on. On iPhone and iPad, reminders only arrive if you have added heylivo to your home screen.
If you have secured your account (section 3), we also let you know by email before and after your trial and your Livo Plus end. You can unsubscribe from these notices by replying to the email.
The tips in the templates are general advice and not legal, tax, financial, insurance or medical advice.
3. Your account
You do not need to sign up. The app creates an anonymous account for your browser. Without a secured account, your deadlines are tied to that browser. If you clear your browser data or change device, we cannot restore them. With "Secure account" you link your account to your email address and can sign in on other devices. Please keep access to this email address safe.
4. Trial and Livo Plus
4.1 Trial
From your first saved deadline you can use heylivo free of charge for 30 days, with all features except the calendar subscription, which is part of Livo Plus. The trial ends automatically, at no cost, and does not renew.
4.2 Without Livo Plus
After the trial and after Livo Plus has expired, your deadlines are kept and you can still view and delete them. Adding new deadlines, changing deadlines or marking them as done, receiving reminders, the year overview ("Year at a glance") and the calendar subscription then require Livo Plus.
4.3 Livo Plus
With Livo Plus you can use heylivo with all features for one year: adding and changing deadlines, reminders, the year overview and the calendar subscription. The price is €11.99 including statutory VAT, as a one-off payment. Livo Plus does not renew automatically and does not need to be cancelled.
Another purchase extends Livo Plus by one year: from its current end date if Livo Plus is still active, otherwise from the day of purchase.
Livo Plus applies to the secured account you bought it with. This is why it can only be bought with a secured account.
The calendar subscription link is private: anyone who has it can see your deadlines, so please do not share it. You can create a new link in the app at any time; the old one then stops working.
5. Conclusion of the contract and payment
Showing Livo Plus in the app is not yet a binding offer. When you choose "Buy Livo Plus", you are taken to the payment page of our payment provider Stripe, where you see the price and payment methods. By clicking the pay button you make a binding offer. The contract is concluded as soon as the payment is confirmed. Livo Plus is then activated for your account immediately, and you receive a payment confirmation by email. Minors need their parents’ consent to buy Livo Plus. The contract language is German or English.
6. Right of withdrawal
As a consumer you have a right of withdrawal according to the following instructions:
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (heylivo, George Tsiafitsas, Dimokritou 22, 85101 Rhodes, Greece, email: hallo@heylivo.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
When you withdraw, Livo Plus ends for your account. Your deadlines are kept.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To heylivo, George Tsiafitsas, Dimokritou 22, 85101 Rhodes, Greece, email: hallo@heylivo.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.
7. Reminders and availability
We do our best to keep heylivo available at all times and to deliver reminders on time. Whether a push notification arrives also depends on things we cannot control: your browser and device, their settings (for example battery saving or "Do not disturb"), the internet connection and the providers' push services. Reminders are therefore a help. You remain responsible for meeting your deadlines. During maintenance or outages, heylivo may be temporarily unavailable.
8. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law and under other mandatory statutory provisions. In cases of slight negligence we are only liable if we breach an essential contractual obligation, that is, an obligation whose fulfilment makes the use of heylivo possible in the first place and on whose fulfilment you may regularly rely. In that case our liability is limited to the foreseeable damage typical for this kind of contract. Otherwise, liability for slight negligence is excluded, in particular for the consequences of a missed deadline.
9. Warranty
The statutory rights for defects in digital products apply to Livo Plus.
10. Fair use
Please use heylivo only for your own deadlines and not abusively, for example not for attacks on our systems, automated mass requests, circumventing technical protection measures or unlawful content. In case of abuse we may block an account.
11. End of use
You can stop using heylivo and delete your deadlines at any time. You can ask by email for your whole account to be deleted. Livo Plus ends automatically after one year. Should we discontinue heylivo, we will announce this at least 30 days in advance and refund the price of an active Livo Plus for the remaining time on a pro rata basis.
12. Changes to these terms
A purchase of Livo Plus is governed by the terms in force at the time of purchase. If we change these terms, the new version applies to free use from its publication on this page and to later purchases. Earlier versions are linked at the end of this page.
13. Applicable law and dispute resolution
The law of the Hellenic Republic (Greece) applies. If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection of the mandatory provisions of the country in which you have your habitual residence. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
14. Contact
Please send questions about these terms to hallo@heylivo.com. How we handle your data is described in the privacy policy.